Privacy Policy

AXO Cleaning LLC

Last Updated: August 7, 2026

AXO Cleaning LLC ("AXO Cleaning," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide through our website, booking systems, customer communications, and services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://axocleaning.com, request a quote, schedule services, communicate with us, or otherwise interact with AXO Cleaning LLC.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

When you contact us, request a quote, or book services, we may collect:

• Name
• Phone number
• Email address
• Service address
• Billing information
• Property information
• Service preferences
• Scheduling information
• Photos or documents submitted for quotes or service requests
• Communications between you and AXO Cleaning LLC

Payment Information

Payments may be processed through third-party payment processors. AXO Cleaning LLC does not store full payment card information. Payment information is handled according to the privacy policies and security practices of the applicable payment processor.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website activity
• Referring website
• Date and time of visits

This information may be collected through cookies and similar technologies.

2. How We Use Information

AXO Cleaning LLC may use personal information to:

• Provide requested services
• Respond to inquiries
• Prepare quotes
• Schedule appointments
• Send booking confirmations
• Provide service updates
• Process payments
• Manage customer accounts
• Improve our website and services
• Maintain business records
• Prevent fraud or misuse
• Communicate with customers about services

We may also use information to comply with legal obligations and enforce our agreements.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies. Cookies are small data files stored on your device that help websites remember preferences, understand website usage, and improve user experience.

We may use:

• Essential cookies required for website operation
• Analytics cookies to understand website traffic
• Functional cookies that improve website features
• Advertising or marketing cookies if applicable

4. Analytics and Third-Party Tracking Tools

AXO Cleaning LLC may use third-party analytics and tracking tools, such as:

• Google Analytics
• Google Tag Manager
• Meta/Facebook Pixel
• Other similar tools

These services may collect information such as:

• Website activity
• Device information
• Browser information
• General location information
• Interaction with website pages

These tools help us understand website performance, improve customer experience, and measure marketing effectiveness. Where required by applicable law, non-essential tracking technologies will only be activated after appropriate user consent has been obtained.

5. Cookie Choices and Consent

When required, AXO Cleaning LLC may provide a cookie consent tool allowing visitors to accept or reject certain categories of cookies.

You may control cookies through:

• Website cookie settings
• Browser settings
• Device settings

Please note that disabling certain cookies may affect website functionality. Where required, records of cookie consent choices may be maintained, including:

• Consent decision
• Date and time of consent
• Related technical information

6. How We Share Information

AXO Cleaning LLC does not sell personal information. We may share information with trusted service providers that help us operate our business, including:

• Website hosting providers
• Booking and scheduling platforms
• Payment processors
• Customer relationship management systems
• Messaging providers
• Analytics providers
• Technology providers
• Professional advisors

These providers may process information only as necessary to provide services to AXO Cleaning LLC.

7. SMS and Text Messaging Information

If you choose to receive text messages from AXO Cleaning LLC, we may collect and use:

• Mobile phone number
• SMS consent records
• Message history related to customer communications

SMS information is used for:

• Appointment reminders
• Scheduling updates
• Customer support
• Service communications
• Account-related messages

AXO Cleaning LLC does not sell SMS information, mobile phone numbers, or SMS consent data. SMS consent information is not shared with third parties for their own marketing or promotional purposes. SMS communications are governed by our separate SMS Messaging Terms.

8. Google Maps and Address Services

Our website or booking systems may use location-related services, including address search or mapping tools. These services may process information such as:

• Addresses entered by users
• Location information
• Search requests

These services are subject to the privacy policies of the providers operating them.

9. Data Security

AXO Cleaning LLC uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

AXO Cleaning LLC retains personal information only for as long as reasonably necessary for:

• Providing services
• Maintaining business records
• Resolving disputes
• Meeting legal obligations
• Enforcing agreements

Retention periods may vary depending on the type of information and applicable requirements.

11. California Privacy Rights

California residents may have certain privacy rights under applicable law. Depending on eligibility and applicable law, these rights may include:

• Requesting information about personal data collected
• Requesting deletion of certain personal information
• Requesting correction of inaccurate information
• Requesting information about how personal information is used or disclosed
• Opting out of certain data sharing practices where applicable

To submit a privacy request, contact us using the information below.

12. Children's Privacy

AXO Cleaning LLC does not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services. AXO Cleaning LLC is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of third-party services they use.

14. Changes to This Privacy Policy

AXO Cleaning LLC may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, contact:

AXO Cleaning LLC

• Email: Support@axocleaning.com
• Phone: (559)-559-0056
• Website: https://axocleaning.com